Please read this information carefully before confirming your reservation. Booking this property signifies your understanding and agreement to the following terms:
Initial Supplies:
Our competitive pricing and discounts for longer stays are based on a limited initial supply of essentials, including toilet paper, paper towels, a sponge, dish soap, hand soap, trash bags, and basic cleaning supplies. Shampoo is not provided. Guests are responsible for replenishing these supplies as needed.
Kitchen Sink Hot Water:
In Costa Rica, it's common for kitchen sinks not to have hot water connections, resulting in room-temperature water.
Cleaning:
The cleaning fee covers post-departure cleaning only. Additional cleaning services during your stay can be arranged at your expense.
Amenities:
Review the amenities list carefully. For specific needs or questions, please contact us before booking. We cannot fulfill requests for amenities not listed once the reservation is complete.
Special Needs and Preferences:
Inform us of any special requirements (e.g., sensitivity to noise, mobility issues) before booking to ensure the property suits your needs.
Cancellations and Repairs:
The property operates under a strict cancellation policy. Refunds for cancellations are not guaranteed and are reviewed case-by-case. We aim to address repairs impacting your stay promptly during business hours: Monday to Friday, 8:00 a.m. - 5:00 p.m., and Saturday, 8:00 a.m. - 12:00 p.m.
Moving to Another Property:
Relocation due to uncommunicated preferences or missing amenities is not possible post-booking, except in extreme cases.
White Towels:
Please avoid staining white towels. Charges will apply for stains that cannot be removed.
Additional Policies:
Any and all problems with the cleaning related the property must be communicated right away and the hosts must be allowed inside the property to verify and to rectify the issues.
All other issues that guests might experience during their stay must also be communicated to the host and the host must be given due time to come up with a solution.
Guests who do not communicate any issues to the host until after the end of their stay are in direct violation of the house rules.
No parties or events are allowed
- Violating this rule can lead to the immediate vacation of the guest without a refund for the rest of the days booked
No smoking allowed
- If we find that there had been smoking on the premises a cleaning charge of 100$ will be applied
Pets are only allowed if SPECIFIED in the listings. Otherwise,
- No animals of any kind are allowed inside the unit
- Violating this rule can lead to the immediate vacation of the guest without a refund for the rest of the days booked
No unregistered guests allowed
- Guests who bring extra guests without informing the host are in direct violation of the house rules and can be charged the additional price indicated per guest, along with a penalty fee of 10$ per person per night.
Please don’t eat or drink on the bed
Quiet time is between 10pm-8am
Please turn off all ACs when leaving the property
Please throw away all trash when leaving the property
Respect check-in and checkout times
- Late checkouts slow down the cleaning process and might lead to a delay in the check-in of the next guests. Unauthorized late checkouts over 30 minutes following the indicated checkout time will lead to a charge of 25$ for every half an hour. If the guest has still not vacated the premises 2 hours following 11am, the guest will be charged a full night’s stay and will still need to vacate the premises.
Lost keys incur a replacement fee
- Lost keys will incur a replacement cost of the price to replace the keys for the complex plus the cost of changing the door lock (50$ + IVA).
No illegal substances allowed on the premises
Report any damages immediately
Guests are only allowed one parking spot at the gated parking
- Guests are required to return the parking tag. Failure to do so will result in a charge of 50$ + IVA
Washer and Dryer – lint tray must be cleaned after every load of laundry. Absolutely no sandy towels allowed to be washed please remove any sand before washing. No shoes to be washed in the washing machine
Gourmet Food Grill and Cooker/Air Fryer – must be cleaned after each use including the drip tray, the drip tray is tricky to out back in after cleaning but needs to be cleaned to prevent attraction of ants Dom not use anything that can scrape the finish off the cooker Teflon utensils only.
Microwave over the stove does not work there is a counter microwave to use instead
Outdoor mats and chair cushions to be brought inside when leaving your stay or if raining
In case of an emergency you can contact the Property Managers at +16475142141, +50688082284, +50686558526
Local Police: 911
Ambulance: 128
Fire Department:118
By booking, you agree to these terms, ensuring a pleasant stay for all guests.
